Terms of Service

Last updated: 14 July 2026

These terms govern use of the Konnexa platform and website, operated by CSK Global IT Solutions ("Konnexa", "we"). By using Konnexa, you agree to them.

The service

Konnexa provides a multi-channel business-communications workspace — voice calling, WhatsApp and SMS messaging, a shared inbox, contact and task management, campaigns, and analytics. Features available to your organisation depend on your subscribed plan.

Accounts and responsibilities

• Your organisation is responsible for the accuracy of the data it brings to the platform and for its agents' use of it.
• You must have the legal right to contact the people you communicate with through Konnexa, including any consent required by law.
• Keep your credentials confidential; you are responsible for activity under your accounts.

Acceptable use and compliance

• No spam, harassment, fraud, or unlawful content. Recipient opt-outs (e.g. STOP replies) are honoured automatically and must not be circumvented.
• Use of SMS in India requires DLT registration; use of WhatsApp requires an approved WhatsApp Business sender. Konnexa enforces these prerequisites where applicable.
• Call recording must comply with the laws applicable to you and your call recipients; where consent or notice is required, providing it is your responsibility.
• We may suspend accounts that materially breach these rules, after notice where practicable.

Fees and billing

Plans are priced per seat per month in ₹ (INR), exclusive of GST. Usage — call minutes, SMS, and WhatsApp conversation fees — is passed through at provider cost plus 15%, itemised on each monthly invoice. Invoices are payable by UPI or bank transfer within the stated terms.

Data

Your organisation's data remains yours. We process it to provide the service, as described in our Privacy Policy. On termination, we delete your organisation's data on verified request.

Availability and support

We target high availability but the service is provided "as is" without a guaranteed service level unless separately agreed in writing. We communicate maintenance and incidents transparently.

Liability

To the maximum extent permitted by law, our aggregate liability for any claim is limited to the fees your organisation paid to us in the three months preceding the event giving rise to the claim. We are not liable for indirect or consequential losses, or for failures of third-party networks and providers beyond our control.

Termination

Either party may terminate with notice effective at the end of the current billing period. We may terminate immediately for material breach of the acceptable-use rules.

Governing law

These terms are governed by the laws of India; courts at the registered seat of CSK Global IT Solutions have jurisdiction.

Contact

Questions about these terms: hello@getkonnexa.com.